1. Scope

[In review] Defines the parties, the scope of these terms, and the relationship between this document and individual order forms or service agreements.

2. Services

[In review] Describes the Enquant platform: the modelling phase, parallel run, integration, and live SaaS operations as defined in the engagement model.

3. Contract conclusion

[In review] Sets out how the free POC is initiated, what triggers a binding contract for paid services, and the role of order forms and Statements of Work.

4. Pricing and payment

[In review] Describes the project fee for integration, the recurring SaaS fee, billing cycles, payment terms, and applicable taxes.

5. Service levels and support

[In review] Defines availability targets, support response times, and remedies for downtime during paid SaaS operation.

6. Customer data and confidentiality

[In review] Sets out how Enquant handles customer data and confidential information, complementing the Data Processing Agreement signed alongside the order form.

7. Intellectual property

[In review] Clarifies ownership of the Enquant platform, customer-specific decision models, and any data exports.

8. Limitation of liability

[In review] Defines liability caps and exclusions for indirect or consequential damages, subject to mandatory provisions of Austrian law.

9. Term and termination

[In review] Defines the duration of paid SaaS engagements, renewal mechanics, and termination rights for both parties.

10. Changes to these terms

[In review] Describes how Enquant may update these terms and how customers are notified of material changes.

11. Applicable law and jurisdiction

[In review] Specifies Austrian law as the governing law and the competent court for disputes arising under these terms.